Last updated: October 2025
Welcome to The Freeze Dried Sweets Store, operated by The Amexa Group Ltd. By accessing or purchasing from our website www.freezedriedsweets.store, you agree to comply with the following Terms and Conditions. Please read them carefully before using our website or placing an order.
1. Company Information
Company name: The Amexa Group Ltd
Trading name: The Freeze Dried Sweets Store
Company number: 16714235
Registered office: Unit 70 Singer Way, Woburn Road Industrial Estate, Kempston, Bedfordshire, MK43 9EY
Email: info@amexagroup.co.uk
Website: www.freezedriedsweets.store
The Amexa Group Ltd (“we”, “our”, “us”) operates this website and is the seller of all products available for purchase.
2. Use of Our Website
By using our website, you confirm that you are at least 16 years old and capable of entering into a legally binding agreement. You agree not to use this website for any unlawful purpose or in any way that may cause harm, damage, or disruption.
We reserve the right to suspend or terminate your access to our website if we believe your actions violate these Terms or our Privacy Policy.
3. Product Information
We take great care to ensure that all product descriptions, prices, and images are accurate and up to date. However, minor variations in packaging, colour, or size may occur.
All products sold are pre-packaged food items. We do not manufacture to order or personalise items. While we make every effort to list allergens clearly, it is the customer’s responsibility to read ingredient information before purchase.
We cannot be held liable for any adverse reaction caused by product misuse or undisclosed allergies.
4. Orders and Payments
All orders are subject to acceptance and availability. You will receive a confirmation email once your order has been successfully placed.
Payment is required upfront at the time of purchase. We accept credit cards, debit cards, PayPal, and Klarna. All transactions are processed securely through our payment providers.
We reserve the right to cancel or refuse any order at our discretion, for example where payment authorisation cannot be obtained or where stock is unavailable.
5. Shipping and Delivery
We deliver throughout the UK and internationally using Royal Mail and DHL.
- Dispatch time: Orders are typically dispatched within 24 hours on weekdays.
- Tracked shipping: All orders include tracked delivery.
- Shipping days: We dispatch Monday to Friday only. Orders placed on weekends or bank holidays will be processed the next working day.
- Delivery times: Estimated delivery times are provided at checkout but may vary due to courier delays or customs processing.
We are not liable for delays outside our control, including postal strikes, weather disruptions, or customs delays.
Please ensure your delivery address is entered correctly. We will not issue refunds or replacements for items lost or delayed due to incorrect or incomplete address details provided by the customer.
6. Returns, Refunds and Cancellations
6.1 Returns
Due to the perishable nature of food products, we do not accept returns unless the item is unopened, sealed, and in resaleable condition.
If you wish to return an unopened package, you must do so at your own cost. Delivery charges are non-refundable. Refunds will only be issued once the returned items are received and inspected.
We do not accept responsibility for items damaged or lost in transit during a return.
6.2 Refunds
Refunds are processed to the original payment method once the returned goods have been received and verified. We aim to process refunds within 14 working days of receipt.
Refunds will not be granted for items:
- Opened or consumed
- Returned without prior notice
- Damaged due to mishandling by the customer
- Sent to the wrong address
6.3 Cancellations
You may cancel your order before dispatch by contacting us at info@amexagroup.co.uk. Once dispatched, cancellations cannot be accepted.
6.4 Additional Conditions
If an order is returned to us because delivery could not be completed (e.g. incorrect address, uncollected parcel, or failed delivery attempts), the cost of re-shipping will be the responsibility of the customer.
We will not issue a refund for non-delivery where the delivery address was entered incorrectly by the customer.
7. Pricing and Promotions
All prices are listed in GBP (£) and do not include VAT.
We reserve the right to adjust prices, shipping rates, or promotional offers at any time without prior notice. If an error occurs in pricing, we will inform you as soon as possible and give you the option to cancel or proceed with the corrected price.
We do not currently operate any subscription or recurring payment services.
8. Limitation of Liability
To the fullest extent permitted by UK law, The Amexa Group Ltd shall not be liable for:
- Losses arising from product misuse or failure to follow instructions
- Adverse reactions caused by undisclosed allergies or sensitivities
- Delays or interruptions in website access or delivery services
- Indirect or consequential damages, including loss of profits or data
Our total liability for any claim shall not exceed the total amount paid for the product in question.
Nothing in these Terms excludes or limits our liability for death, personal injury, or fraud resulting from our negligence.
9. Intellectual Property
All content on this website, including text, graphics, images, product descriptions, logos, and design layout, is the property of The Amexa Group Ltd or its licensors.
You may view and print website content for personal, non-commercial use only. You must not reproduce, distribute, or use any material from this website without prior written permission from us.
10. User Reviews and Submitted Content
Customers may leave product reviews or comments on our website. By submitting content, you grant us a non-exclusive, royalty-free licence to use, display, and reproduce that content for marketing or promotional purposes.
We reserve the right to remove or edit any content deemed inappropriate, offensive, or misleading.
You agree not to post any content that violates copyright, contains false information, or infringes the rights of others.
11. Website Availability and Accuracy
We strive to keep our website accurate, up to date, and available at all times. However, we cannot guarantee uninterrupted access or error-free operation.
From time to time, we may need to suspend or update the site for maintenance or improvement. We will aim to minimise disruption wherever possible.
We are not responsible for technical issues caused by third-party hosting, internet providers, or browsers.
12. Privacy and Data Protection
Your privacy is important to us. All personal information collected through this website is handled in accordance with our Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018.
For details on how we collect, use, and protect your data, please see our Privacy Policy at www.freezedriedsweets.store/privacy-policy.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
14. Contact Details
If you have any questions about these Terms and Conditions, please contact us at:
The Amexa Group Ltd
Trading as The Freeze Dried Sweets Store
Email: info@amexagroup.co.uk
Address: Unit 70 Singer Way, Woburn Road Industrial Estate, Kempston, Bedfordshire, MK43 9EY
Website: www.freezedriedsweets.store
